Question 1

1. Acceptance of Terms

Accepted Answer

By accessing, browsing, or using the website www.menestral.com (“Website”), the user agrees to these Terms and Conditions. If the user does not agree with these terms, the user should refrain from using the Website. 
These Terms and Conditions govern only the use of the Website and the information published on it. Any commercial relationship, quotation, technical proposal, project, service, or supply shall be subject to separate documents, contracts, purchase orders, commercial proposals, or specific agreements formally accepted by the parti

Question 2

2. Company Identity

Accepted Answer

The Website is operated by FLUTE Machining, a company legally established in Mexico, with address at: 
C. Pirul 21144, Jardín Dorado, 22200 Tijuana, Baja California, Mexico. 
The company is currently undergoing a progressive brand transition toward Menestral. During this transition period, it may be commercially presented as Menestral by FLUTE Automation, FLUTE Automation, Menestral, or related names, depending on the commercial, technical, or communication context. 
For purposes of these Terms and Conditions, references to “Menestral,” “Menestral by FLUTE Automation,” “FLUTE Automation,” “the company,” “we,” “us,” or “our” shall refer to the operator of the Website, unless expressly stated otherwise. 
Contact email: sales@fluteautomation.com

Question 3

3. Nature of the Website

Accepted Answer

The Website is intended for informational, institutional, commercial, and brand positioning purposes. Its content is primarily directed to companies, corporations, manufacturers, integrators, engineering teams, operations teams, purchasing teams, and decision-makers within the B2B industrial sector. 
The Website is not an e-commerce platform, marketplace, transactional portal, or online payment system. The information published on the Website is intended to present capabilities, services, experience, technical approach, value propositions, and contact channels.

Question 4

4. Services Described on the Website

Accepted Answer

Menestral by FLUTE Automation provides services related to the design, development, and integration of automated and semi-automated systems for B2B industrial applications, including, but not limited to: 
Automated and semi-automated workstations. 
Automation cells. 
Automated machines. 
Automated production lines. 
Autonomous production systems. 
Solutions oriented toward continuous operation. 
Projects related to dark factories. 
Integration of industrial technologies, robotics, controls, sensors, vision, material handling, and related systems. 
Technical analysis, conceptualization, design, integration, commissioning, support, maintenance, upgrades, or system evolution, when applicable. 
The description of services on the Website does not imply immediate availability, automatic acceptance of projects, feasibility guarantees, or any commitment regarding price, delivery time, or specific technical outcome. Each project requires technical evaluation, defined scope, commercial validation, and formal written acceptance.

Question 5

5. No Online Sales or Payments

Accepted Answer

The Website does not process payments, purchase orders, financial transactions, or direct purchases through the platform. 
Any request submitted through a form, email, phone call, WhatsApp, or any other contact channel shall be considered only as a request for information, commercial contact, or initial evaluation. 
Quotations, proposals, technical scopes, commercial terms, prices, delivery times, warranties, responsibilities, deliverables, and obligations of the parties shall be set forth in separate documents formally accepted by the corresponding parties.

Question 6

6. Information Requests, Forms, and Contact

Accepted Answer

The user may contact Menestral by FLUTE Automation through the channels enabled on the Website. By submitting information through forms, email, or other channels, the user represents that the information provided is truthful, current, complete, and that the user has sufficient authorization to share it on their own behalf or on behalf of the company they represent. 
Submitting a request does not obligate Menestral by FLUTE Automation to accept a project, issue a quotation, initiate a commercial relationship, or respond within a specific timeframe. 
Menestral by FLUTE Automation reserves the right to evaluate each request based on technical, commercial, strategic, operational, and internal availability criteria.

Question 7

7. Technical and Informational Content

Accepted Answer

The information published on the Website, including text, images, videos, renders, diagrams, process descriptions, use cases, capabilities, applications, benefits, examples, industries served, or technical references, is general and informational in nature. 
Such information shall not be interpreted as: 
A technical warranty. 
A financial warranty. 
A return-on-investment guarantee. 
An operational availability guarantee. 
A specific performance guarantee. 
A definitive technical recommendation. 
A binding commercial proposal. 
A commitment regarding delivery, price, scope, or outcome. 
Any warranty, technical condition, performance level, availability, scope, delivery time, support, or responsibility must be expressly stated in a proposal, contract, purchase order, or agreement signed by the parties.

Question 8

8. Intellectual Property

Accepted Answer

All intellectual and industrial property rights related to the Website and its content belong to Menestral by FLUTE Automation, FLUTE Machining, FLUTE Automation, or their respective authorized owners. 
This includes, but is not limited to: 
Trade names. 
Trademarks, logos, and visual identity elements. 
Texts, slogans, and commercial messages. 
Photographs, videos, renders, and animations. 
Diagrams, graphics, interfaces, and layouts. 
Technical or commercial documentation. 
Designs, methodologies, processes, and integration criteria. 
Engineering concepts, system architecture, downloadable materials, and any other assets published on the Website. 
Copying, reproducing, distributing, modifying, publishing, extracting, mass downloading, commercially using, reverse engineering, scraping, training models with, reusing, or otherwise exploiting Website content without prior written authorization from Menestral by FLUTE Automation or the corresponding rights holder is prohibited. 
Use of the Website does not grant the user any license, assignment, authorization, or right over the company’s intellectual property.

Question 9

9. Permitted Use of the Website

Accepted Answer

The user agrees to use the Website lawfully, ethically, and in accordance with these Terms and Conditions. 
The following is prohibited: 
Using the Website for illegal, fraudulent, or unauthorized purposes. 
Accessing or attempting to access systems, servers, databases, or restricted areas. 
Interfering with the operation, security, or availability of the Website. 
Copying, extracting, or collecting content through automated means. 
Using the content to compete with, replicate, imitate, or develop unauthorized commercial materials. 
Submitting false, misleading, malicious, or unauthorized information. 
Using the Website to transmit viruses, malware, spam, or any harmful code. 
Performing any acts that may affect the reputation, operation, or rights of Menestral by FLUTE Automation. 
Menestral by FLUTE Automation may restrict, suspend, or block access to the Website if misuse or violation of these terms is detected.

Question 10

10. Third-Party Links

Accepted Answer

The Website may contain links to third-party websites, platforms, tools, social media channels, videos, documents, or resources. 
Menestral by FLUTE Automation does not control or guarantee the content, availability, security, policies, practices, or accuracy of external websites. Access to such links is the user’s responsibility and shall be subject to the terms and policies of each third party.

Question 11

11. Privacy and Personal Data

Accepted Answer

The processing of personal data provided through the Website, forms, email, or other contact channels shall be subject to the applicable Privacy Notice. 
Because the company is legally established in Mexico and may receive inquiries from users located in the United States, it is recommended to maintain a separate and visible Privacy Notice on the Website. In Mexico, applicable law regulates the legitimate, controlled, and informed processing of personal data held by private parties. (Cámara de Diputados) In California, privacy regulations grant certain rights to consumers and were amended by the CPRA, with additional protections effective as of January 1, 2023. (California DOJ) 
These Terms and Conditions do not replace the Privacy Notice or a Cookie Policy.

Question 12

12. Website Availability

Accepted Answer

Menestral by FLUTE Automation will seek to keep the Website available and updated; however, it does not guarantee that the Website will operate uninterrupted, error-free, secure, or compatible with all devices, browsers, or systems. 
The company may modify, suspend, update, limit, or remove any section, functionality, or content of the Website at any time without prior notice.

Question 13

13. Limitation of Liability

Accepted Answer

To the fullest extent permitted by applicable law, Menestral by FLUTE Automation shall not be liable for damages, losses, claims, costs, or expenses arising from: 
The use or inability to use the Website. 
The interpretation or use of the information published on the Website. 
Errors, omissions, or lack of content updates. 
Technical failures, interruptions, viruses, or external vulnerabilities. 
Decisions made by the user based on general Website information. 
Third-party content or services linked from the Website. 
Commercial, technical, financial, or operational expectations not formalized in a contract. 
No Website content shall be interpreted as definitive technical advice, a performance promise, a results guarantee, or a contractual commitment.

Question 14

14. Independent Commercial Relationship

Accepted Answer

Use of the Website, submission of information, or contact with Menestral by FLUTE Automation does not, by itself, create a contract, partnership, association, representation, distribution, agency, employment relationship, joint venture, or binding commercial relationship. 
Any commercial relationship must be formalized through specific documents accepted by the parties.

Question 15

15. Brand Transition

Accepted Answer

The user acknowledges that Menestral by FLUTE Automation is undergoing a progressive brand transition. During this period, certain materials, documents, digital assets, emails, proposals, commercial references, or visual elements may include names related to FLUTE Automation, FLUTE Machining, Menestral by FLUTE Automation, or Menestral. 
The presence of such names does not necessarily imply the existence of separate legal entities, unless expressly stated in a contract, proposal, or other formal document.

Question 16

16. Changes to These Terms and Conditions

Accepted Answer

Menestral by FLUTE Automation may modify these Terms and Conditions at any time. Changes will become effective upon publication on the Website, unless a different date is indicated. 
Users are encouraged to review this section periodically to remain informed of the current version.

Question 17

17. Applicable Principles and Dispute Resolution

Accepted Answer

These Terms and Conditions shall be interpreted in accordance with the legal principles applicable to the company’s operation and the use of the Website, considering that the legal entity operates in Mexico and that the Website may be accessed by users located in different territories, including Mexico and the United States. 
In the event of a dispute, the parties shall first seek to resolve it through direct and good-faith negotiation. If the dispute arises from a formal commercial relationship, the jurisdiction, governing law, and dispute resolution terms established in the applicable contract, proposal, purchase order, or agreement shall prevail.

Question 18

18. Contact

Accepted Answer

For any questions related to these Terms and Conditions, the user may contact: 
Menestral by FLUTE Automation 
Operated by: FLUTE Machining 
Address: C. Pirul 21144, Jardín Dorado, 22200 Tijuana, Baja California, Mexico 
Email: sales@fluteautomation.com 
Website: www.menestral.com