Question 1

1. Identity and Address of the Data Controller

Accepted Answer

FLUTE Machining, operating commercially under the brand Menestral by FLUTE Automation and progressively as Menestral, is responsible for the processing of personal data collected through the website www.menestral.com, contact forms, email, phone calls, messages, digital campaigns, or other business communication channels. 
Company address: 
C. Pirul 21144, Jardín Dorado, 22200 Tijuana, Baja California, Mexico. 
Privacy contact email: 
sales@fluteautomation.com 
For purposes of this Privacy Notice, references to “Menestral,” “Menestral by FLUTE Automation,” “FLUTE Automation,” “we,” “us,” “our,” or “the company” shall refer to FLUTE Machining, unless expressly stated otherwise.

Question 2

2. Personal Data We May Collect

Accepted Answer

We may collect personal data when a user visits our website, completes a form, requests information, schedules a call, sends an email, interacts with digital campaigns, or contacts us through any enabled communication channel. 
The personal data we may collect includes: 
Full name. 
Company or organization. 
Job title or role. 
Business email address. 
Phone number. 
Country, state, or city. 
Industry or business sector. 
Type of project or business need. 
Message or information voluntarily submitted. 
Website navigation data, such as IP address, device, browser, pages visited, session duration, traffic source, and general behavior on the website. 
We do not intentionally request sensitive personal data through the website. If the user voluntarily provides additional information, such information will only be processed to address the corresponding request.

Question 3

3. Purposes of Personal Data Processing

Accepted Answer

The personal data we collect may be used for the following primary purposes: 
Responding to information requests. 
Following up on forms, messages, calls, or emails. 
Evaluating the technical or commercial needs of the user or the company they represent. 
Contacting the user for B2B commercial conversations. 
Preparing initial responses, meetings, diagnostics, proposals, or quotations, when applicable. 
Routing requests to the appropriate internal area. 
Maintaining communication related to projects, services, solutions, or capabilities of Menestral by FLUTE Automation. 
Managing current or potential business relationships. 
Verifying the quality and relevance of leads generated by marketing activities. 
We may also use personal data for secondary purposes, such as: 
Sending commercial communications, newsletters, technical content, or brand updates. 
Invitations to events, webinars, demos, or activities related to industrial automation. 
Remarketing or digital advertising campaigns. 
Website traffic, behavior, and performance analysis. 
Improving the user experience. 
Optimizing marketing campaigns, content, and brand positioning.

Question 4

4. B2B Use of Data

Accepted Answer

The website is primarily intended for business, corporate, industrial, and professional users in a B2B context. Therefore, the information provided will mainly be used to identify commercial, technical, or integration needs related to automated systems, workstations, production lines, autonomous production systems, or industrial automation projects. 
Submitting personal data does not imply automatic acceptance of a project, quotation, commercial proposal, or contractual relationship.

Question 5

5. Transfer of Personal Data

Accepted Answer

We may share personal data only when necessary to fulfill the purposes described in this Privacy Notice. 
Personal data may be shared with: 
Internal sales, marketing, engineering, operations, or management teams. 
Technology providers supporting the website, CRM, email, analytics, or digital campaigns. 
Marketing, advertising, or measurement platforms. 
Administrative, legal, accounting, or technology service providers. 
Competent authorities, when legally required. 
We do not sell personal data to third parties. 
If a transfer other than those described in this Privacy Notice is required, we will request consent when legally necessary.

Question 6

6. Digital Tools, Analytics, and Advertising

Accepted Answer

The website may use analytics, measurement, and digital advertising tools, such as Google Analytics, Google Ads, Meta Pixel, LinkedIn Insight Tag, or similar technologies. 
These tools may collect information about user navigation, traffic source, page interaction, conversions, campaign behavior, and other technical data. This information is used to improve the website, measure campaigns, optimize content, and support B2B demand generation. 
The use of these technologies is described in greater detail in our Cookie Policy.

Question 7

7. Data Subject Rights

Accepted Answer

Users may have the right to access, correct, delete, or object to the processing of their personal data, in accordance with applicable law. 
To exercise these rights, users may send a request to: 
sales@fluteautomation.com 
The request should include: 
Full name. 
Contact information. 
The right the user wishes to exercise. 
A clear description of the request. 
Proof of identity or legal representation, when applicable. 
We will respond to the request in accordance with applicable legal requirements.

Question 8

8. Withdrawal of Consent

Accepted Answer

Users may withdraw their consent for the processing of their personal data when legally or contractually applicable. 
To request withdrawal of consent, users may email: 
sales@fluteautomation.com 
Withdrawal of consent may limit our ability to respond to requests, provide commercial follow-up, or maintain communication with the user.

Question 9

9. Data Retention

Accepted Answer

Personal data will be retained for as long as necessary to fulfill the purposes described in this Privacy Notice, comply with legal obligations, follow up on business relationships, or maintain reasonable internal records. 
When personal data is no longer necessary, it may be deleted, blocked, or anonymized according to applicable internal procedures.

Question 10

10. Information Security

Accepted Answer

We implement reasonable administrative, technical, and physical measures to protect personal data against damage, loss, alteration, destruction, unauthorized access, use, or processing. 
However, no digital transmission or storage system can guarantee absolute security. The user acknowledges that the use of digital channels involves inherent risks.

Question 11

11. Users Located in California or the United States

Accepted Answer

The website may be accessed by users located in the United States, including California. To the extent applicable, the company will address corresponding privacy rights under applicable regulations. 
Since Menestral by FLUTE Automation is a B2B company with a legal entity in Mexico, the applicability of specific regulations will depend on legal criteria, type of user, volume of data, nature of the relationship, and other conditions established by law.

Question 12

12. Minors

Accepted Answer

The website and services described are intended for business and professional users. The website is not designed for minors and does not intentionally collect personal data from minors. 
If we identify that data from a minor has been collected without the required authorization, such data may be deleted.

Question 13

13. Changes to this Privacy Notice

Accepted Answer

Menestral by FLUTE Automation may modify this Privacy Notice at any time. Updates will be available on www.menestral.com. 
Users are encouraged to review this section periodically to stay informed of the current version.

Question 14

14. Contact

Accepted Answer

For any questions, requests, or comments related to this Privacy Notice, users may contact: 
Menestral by FLUTE Automation 
Operated by: FLUTE Machining 
Address: C. Pirul 21144, Jardín Dorado, 22200 Tijuana, Baja California, Mexico 
Email: sales@fluteautomation.com 
Website: www.menestral.com

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